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We use third-party shipping solutions for all of our products except e-books.
If your product arrives damaged, contact team@element11.media for a refund or send us images of the damaged product for a replacement item free of charge.
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Refunds are not granted if you choose the wrong size or product design.
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Depending on location and carrier, you can expect your item within 3 - 11 business days.
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Contact us if you have any other questions or concerns.
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